Terms of Sale
1. Who we are
Custos Coffee is a trading name of BULGARIAN WOMEN IN BUSINESS LTD, a company registered in England and Wales under company number 15466822. Our registered office is 21 St Peters Road, Old Woking, Surrey, United Kingdom, GU22 9JG. You can contact us at contact@custoscoffee.co.uk.
These terms apply to every purchase you make on custoscoffee.co.uk. By placing an order you accept these terms.
2. Products
We sell roasted single-origin coffee. Coffee is a natural product. Tasting notes describe typical character and individual bags can vary slightly between harvests and roast dates.
3. Ordering
Your order is an offer to buy. A contract forms when we accept your order by dispatching the goods. We may decline an order, for example where a product is unavailable or a price was displayed in error. If we decline an order after payment, we refund you in full.
4. Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown at checkout before you pay. Payment is taken at checkout through our payment provider. If we discover a genuine pricing error before dispatch, we will contact you to reconfirm the order at the correct price or cancel it with a full refund.
5. The Reserve subscription
The Reserve is our recurring coffee subscription. You choose a term — three months or six months — and a volume of two or four 250g bags per month, in Cigar Reserva, Edición No. 01, or a mix of both. The monthly price for your chosen tier is shown before you subscribe and includes free UK shipping. Payment is taken automatically each month using the payment method you provide at checkout.
The term you choose is a minimum commitment. After it ends, your Reserve continues on a rolling monthly basis until you pause or cancel it. You can pause or cancel from your account or by emailing contact@custoscoffee.co.uk; after the minimum term, cancellation takes effect from the next billing cycle. Any order already paid for will still be dispatched. Membership of the Custos Circle — The Reserve Room, The Mayfair Table, and The Mayfair Mastermind — is included for as long as your Reserve is active.
You may also subscribe to a single coffee on a simple monthly basis using the Subscribe and Save option on each product page, which applies a 10% discount against the one-time price and can be cancelled at any time.
In addition, you have a legal right to cancel the subscription contract within 14 days of receiving your first delivery, as set out in section 6.
6. Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order within 14 days of the day you receive the goods, without giving a reason.
This right applies only to coffee that remains sealed in its original packaging. Coffee is a foodstuff supplied in sealed packaging. Once the seal is broken, the coffee cannot be returned for health protection and hygiene reasons, and the right to cancel is lost for that bag.
To cancel, email contact@custoscoffee.co.uk within the 14 day period stating your order number. Return the unopened goods to us at the registered office address above within 14 days of telling us you wish to cancel. You are responsible for the cost of the return and for the condition of the goods until they reach us.
We will refund the price of the goods and the standard outbound delivery charge within 14 days of receiving the goods back, using your original payment method.
7. Faulty goods
Nothing in these terms limits your rights under the Consumer Rights Act 2015. If the coffee is faulty, not as described, or unfit for purpose, you are entitled to a full refund within 30 days of delivery, or to a replacement thereafter. This applies whether or not the bag has been opened. Contact us at contact@custoscoffee.co.uk with your order number and a description of the fault.
8. Delivery
We deliver within the United Kingdom. Delivery charges and estimated timescales are shown at checkout. Risk in the goods passes to you on delivery. If a delivery fails because the address you gave was incorrect, we may charge the cost of redelivery.
9. Liability
We are responsible for foreseeable loss caused by our breach of these terms or our negligence. We are not responsible for loss that was not foreseeable when the contract was made. Nothing in these terms excludes our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.
10. General
These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. If any part of these terms is found unenforceable, the rest remains in force. We may update these terms from time to time. The version published at the time of your order applies to that order.